GoToGo Airport Shuttle Privacy Policy

1. Introduction

This Privacy Policy explains how GoToGo Travel Solutions (“GoToGo”, “we”, “our”, “us”) collects, uses, and protects the information you share when using our Airport Shuttle Service or visiting our website.
We are committed to safeguarding your privacy. Any information you provide will be used strictly in accordance with this policy.
GoToGo may update this policy periodically. We recommend checking this page occasionally to ensure you agree with any changes.

2. Information We Collect

• Personal Information:
• Name
• Contact information (email, phone number, WhatsApp number)
• Pickup and drop locations
• Demographic details (city, preferences, interests)
• Feedback or survey responses
• Usage Information:
• Browser type
• Referring URLs
• Pages visited
• Time spent on pages
• Device identifiers (automatically assigned numbers used to identify your device)
• Tracking & Location Information During Your Ride:
• Your driver’s device sends GPS coordinates to our server.
• GPS-enabled devices may determine location within approximately 50 feet.
• Mobile Device Information (through GoToGo applications/pages):
• Device model & operating system
• Mobile browser type
• Preferred language and country
• Mobile interactions (e.g., how often you use certain features)
• Geolocation data
• SMS Permissions:
• Sending and receiving OTPs
• Auto-filling verification codes during payments
• We do not share SMS information with third parties unless required by law or covered under this Privacy Policy.

3. Why We Collect This Information

• Manage bookings and internal records
• Improve our services and customer experience
• Send updates, offers, and promotional communication (email, SMS, WhatsApp, RCS)
• Conduct market research to enhance service quality
• Customize our website based on your interests

4. Security

We implement strong physical, electronic, and managerial safeguards to protect your information from unauthorized access, misuse, or disclosure.

5. Cookies

Cookies help us analyze website traffic and enhance your browsing experience.
You may choose to accept or decline cookies in your browser settings. Declining cookies may limit website features and functionality.

6. External Links

Our website may link to external sites. Once you leave our site, GoToGo does not control or guarantee the privacy practices of other websites.
We recommend reviewing the privacy policy of any site you visit.

7. Sharing of Information

• GoToGo will not sell, lease, or distribute your personal information to third parties unless:
  • You grant explicit permission
  • Required by applicable law
  • Necessary for service delivery (e.g., payment partners, OTP verification providers)
• We may send promotional information about relevant third-party services only if you opt-in.

8. Contacting Us

For questions regarding this Privacy Policy, please visit the Contact Us page on our website.

9. Account Deletion

If GoToGo introduces user accounts (web/app-based), the following applies:

• You may request deletion of your GoToGo account by contacting support or using the in-app deletion feature (if available).
• Upon deletion:
  • Your profile, ride history, and stored data will be permanently removed from GoToGo’s database
  • You will not receive any promotional communication
  • If you create a new account using the same details, no previous records will be restored